Alright you whining Suzie's. You finally got your NFL network on cable. http://www.nfl.com/news/story?id=09000d5d81065fa0&template=without-video-with-comments&confirm=true
Yeah, I'm not really sure what cable companies fall under the umbrella of Comcast. Not sure if Cablevision, Time Warner, or Roadrunner (or whatever city cable is) falls under this. So, I apologize in advance if I got some people's hopes up. Find out thru your carriers if this includes you.
Now if they could just get out of the exclusive license with DirectTV for Sunday ticket I'd be a happy camper. I used to get Sunday Ticket through DirectTV including last season, but their service is so unbelievably horrible that I refuse to buy it from them again. C'mon NFL, make it happen. edit: Here's the letter I ended up sending to DirectTV (among others) if anyone cares.
Dropping the price? Do you honestly believe they're going to drop the price of that? All they've done is raise the price it seems like every year.
That sucks WSW. I've been a Directv customer for a long time with no complaints really. Granted, I've never ordered Sunday Ticket, but they did hook me up with a HDDVR when normally I would've had to pay $200 for it. Other than that, everything has been on the up and up. Did they try to hook u up for free stuff? Like maybe NFL Sunday Ticket for free the following year? Or maybe even throw you the "Holy Shit I Got Everything" package free for a few months? Maybe a little Spice Channel?
No, I was hoping they would offer me a free year of Sunday Ticket for my troubles but they didn't. That would have been the only way I'd have considered ever buying anything from them again.
Ditto, pal. I hate Time Warner, but the only reason I still have it is because satellite isn't much better/less cost prohibitive when it comes down to it. NFL Network, the satellite option is a complete ripoff around here. It involves channels I would never, ever watch for starters (golf, baseball, curling, boating, hairdressing, snooker, cricket, crotch-picking, etc.). Time Warner, we'll see.
That story is so typical of the greatest oxymoron of all time: 'Customer Service'. I probably would have pushed somebody's face in.
They had my blood pressure through the roof by the 3rd time I had to call and retell the entire story. Each additional time was a higher bp reading. When I got the letter from the collection agency I'm surprised I didn't have a stroke. Retards.
You should see what I go through with Nextel/Sprint. Nextel is the only carrier I can get service through because I live on a lake, and nothing else works. Those morons constantly give you Sprint information (even though its under the same umbrella, the terms are different), screw up your bill, and never notate anything in your account on purpose just so they never have to honor anything. I got this great offer for a Blackberry. Me, with a Blackberry, who am I kidding. I probably would have drop-kicked it into the Hudson River, anyway. Needless to say, it never even made its way out of the box. When I called with questions and to activate it, it was tons more money a month than I was quoted. "WHAT?!" "It goes off of a Nextel tower, not a Sprint one." "I went over that with the rep because I know better. I wrote down her name, and re-iterated it all back to her three times before hanging up." "Yes, we see that's the representative who handled the sale, but she did not notate the price per month. Sorry." After talking to two different supervisors, I told them to stick that piece of crap I never needed in the first place up their ass. Then this month I get this bill for all of these overages. I'm never even on the friggin' phone during chargeable hours. "Oh, your plan is 9 - 9." "WHAT?! I had that changed to 7 -7 three years ago!" "No...." "YES." "Noooo...." "YESSSSSSSSSS......." "That was for Sprint plans." "YES, I KNOW, BUT IT GOT A PRINT OUT OF MY NEW TERMS, WHICH I NO LONGER HAVE, BECAUSE I CALLED THREE TIMES TO MAKE SURE IT WAS CORRECT BEFORE THROWING IT OUT." "No such thing on record here." Gets better (or worse, I should say), but it probably belongs in a forum not meant for delicate ears.
As a Comcast employee, I'm pleased to see that a settlement was finally reached. Let me tell you, the backlash we received over this whole deal was immense. Although I don't know the exact details, it doesn't seem as much of an "agreement" though. Sounds more like Comcast caved into the NFL's insane demands. I just fear that now Comcast will have to raise rates on their customers to meet the NFL's demands, although the vast majority will never even view the channel. WhiteshoeWillie and Jetophile, I think most everyone has had experiences like that with some company. Personally, I have the same problems with Verizon wireless. Every time I call in they give me a different story about my bill, and none of them ever seem to notate the account. But being in the business, I can say... It all depends on who you get, especially when you call in. Sad to say, but it's true. Every once in a while there is a representative willing to go above and beyond to help you, but for every one of them, there are about 3 or 4 workers, probably at contracted call centers, that just want to get you off the line as soon as possible, and frankly, don't give a shit. Unfortunately, as consumers, there's not much we can do other than try to hope the next agent we get is decent, or switch to another company.
Screw Comcast. They're just going to jack up their prices higher than they already were. I'll be sticking with my very reliable Verizon Fios.